Shipping Countries & Costs
Please note when placing an order you might prefer to select a work address rather than a residential one as your order is generally delivered between 9:00 am and 6:00 pm.
Dispatch and Delivery
UK & Ireland Delivery
Delivery will be made usually within 3 – 5 working days.
Standard Delivery is
£2.99 – NOW FREE!
Customers from Highlands and Islands, Channel Islands, Isle of Wight and Isle of Man will have a 4 – 5 days standard delivery service.
If you need any further assistance please contact us at Hello@EqualPeaks.com
RETURNS AND REFUNDS
Should you wish to return any items you may have purchased from our online sales website. Please return your item(s) unused and in an unmarked condition within 28 days, to
30 Drumflugh Road
E-mail: Hello [@] EqualPeaks.com
Please send returned items via a guaranteed delivery service, such as Royal Mail Special Delivery.Equal Peaks cannot be held liable for any goods lost in transit to us.
Once your goods are accepted back into stock you will be issued with an exchange or refund. We regret postage and packaging cannot be refunded. We can only refund the credit or debit card originally used for payment.
Please note that we are unable to accept the return of goods in person to our office address. We recommend you use a recorded delivery service for your own protection. You will be responsible for the postage fees to return the goods unless the item is faulty. We cannot accept liability for an item lost or damaged in transit. This returns policy does not affect your statutory rights.
We cannot be held liable for returned items being lost or damaged in transit to us so we strongly suggest using a guaranteed delivery service such as Royal Mail Special Delivery or similar. All costs for returning items will be met by the customer unless the goods are deemed damaged upon the initial receipt. Before returning damaged goods we require The Customer to contact our Customer Services Team to advise the goods were received in an unsatisfactory condition. Failure to contact us before returning damaged items may result in The Customer being liable for all costs of returning the goods.
We require any returns/refunds/exchanges to be accompanied by a copy of your order email. Once the returned item is inspected we will either exchange the item if requested or refund The Customer accordingly. Please note that any refunds can only be made to the credit/debit card used for initial purchase and we are unable to refund any delivery costs.